FAQs

What is Lovell's exchange policy?

 

• 3 days for in store purchase, 7 days for online purchase.

• To exchange, all products must have not been worn, altered or washed.

• We only offer exchanges for the same item in a different sizes or in-store credits, i.e. no cash refund.

• Online customers are responsible for the return shipping fees.

• Sale items are not eligible for exchange. 

 

 

 

What are your delivery options?

 

We deliver in 60 mins within Ho Chi Minh City. 

Other cities in Vietnam: 1-4 days depends on geographic locations

We have cash on delivery (COD) option for your convenience

We do offer rush delivery, please contact us if needed

 

 

 

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Do you provide International delivery?

 

Unfortunately, currently we only ships internationally on a case - by -case basis. Please contact us for inquiries.

 

 

 

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