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What is Lovell's exchange policy?
  • 3 days for in store purchase, 7 days for online purchase.

  • To exchange, all products must have not been worn, altered or washed.

  • We only offer exchanges for the same item in a different sizes or in-store credits, i.e. no cash refund.

  • Online customers are responsible for the return shipping fees.

  • Sale items are not eligible for exchange. 




What are your delivery options?

We deliver in 60 mins within Ho Chi Minh City. 

Other cities in Vietnam: 1-4 days depends on geographic locations

We have cash on delivery (COD) option for your convenience

We do offer rush delivery, please contact us if needed




Do you provide International delivery?

Unfortunately, currently we only ships internationally on a case - by -case basis. Please contact us for inquiries.